RIDESHARING – AUSTRALIA

Push for minimum pay for rideshare drivers

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Original article by Ewin Hannan
The Australian – Page: 9 : 17-Dec-25

The Transport Workers Union will apply to the Fair Work Commission for minimum pay and conditions for rideshare drivers. The TWU will push for drivers’ minimum hourly rates to reflect the costs of being a contractor – such as vehicle expenses, road tolls and insurance – in addition to their actual work. The TWU’s survey of 1,600 rideshare drivers has found that their average take-home pay is $15 an hour, compared with the award rate of between $26 and $32 for transport workers. The TWU also found that drivers earn an average of just $703 a week after costs, while 59 per cent are skipping meals to save money.

CORPORATES
TRANSPORT WORKERS’ UNION, AUSTRALIA. FAIR WORK COMMISSION

Uber drivers sacked over sex claims reinstated

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Original article by David Marin-Guzman
The Australian Financial Review – Page: 2 : 29-Oct-25

The Fair Work Commission has ruled that ride-sharing giant Uber must reinstate two drivers under the federal government’s unfair deactivation laws. Uber was also ordered to pay one of the drivers more than $6,000 in lost earnings after removing him from its platform in May due to several complaints about sexually inappropriate misconduct; this included a female passenger’s allegation that the driver had been sexually gratifying himself. In the second case, the FWC has yet to determine how much compensation for lost wages a driver will be entitled to following his deactivation for allegedly hugging and kissing a female passenger. In both cases the FWC found that Uber had relied on customer statements or hearsay evidence from its service team in deactivating the drivers.

CORPORATES
UBER AUSTRALIA PTY LTD, AUSTRALIA. FAIR WORK COMMISSION

7.4 million Australians are now using Uber compared to around 4.2 million using taxis – a gap of over 3 million

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Original article by Roy Morgan
Market Research Update – Page: Online : 25-Jun-25

The latest data from Roy Morgan shows that more than 7.4 million Australians aged 14+ (32.3%) used Uber during the March quarter, while around 4.2 million (18.1%) used taxis; there was a gap of over 3 million Australians in favour of Uber for the first time. Usage of Uber has surged since the end of pandemic restrictions in the December 2022 quarter, increasing by 1.7 million (+29.8%). In comparison, usage of taxis has declined over the last two years, down by 212,000 (-4.8%) since the December 2022 quarter. Even more striking is a comparison between usage of the two services today compared to pre-pandemic levels in the September 2019 quarter. Usage of Uber has increased by over 2.1 million (+40.6%) since late 2019, while usage of taxis has dropped by over 630,000 (-13.3%). This data comes from Roy Morgan Single Source, Australia’s most comprehensive consumer survey, derived from in-depth interviews with over 65,000 Australians each year.

CORPORATES
ROY MORGAN LIMITED, UBER AUSTRALIA PTY LTD

Uber is cutting fares before Australia’s minimum gig work standards take effect, drivers say

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Original article by Josh Taylor, Josh Butler
The Guardian Australia – Page: Online : 10-Jul-24

Ride-sharing pioneer Uber says the decision to reduce its fares in Australia from 7 August is due to the current economic environment and local market conditions. However, some Uber drivers contend that the move is in response to the federal government’s Closing Loopholes industrial relations reforms, which take effect from 26 August. Brisbane-based Uber driver Shane Millsom is amongst those who believe that the company is acting to lock in new rates before the Fair Work Commission is given powers to set minimum pay and conditions for gig economy workers. He says Uber drivers are already facing cost-of-living pressures, including the rising price of petrol, insurance and car registration.

CORPORATES
UBER AUSTRALIA PTY LTD, AUSTRALIA. FAIR WORK COMMISSION

Uber faces $26m fine after ACCC probe

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Original article by Max Mason
The Australian Financial Review – Page: 3 : 27-Apr-22

Ride-sharing pioneer Uber has admitted to breaching Australian consumer law by engaging in misleading or deceptive conduct and making false or misleading representations. The Australian Competition & Consumer Commission pursued action against Uber with regard to its algorithms, and Uber has agreed to penalties totalling $26m which must now be approved by the Federal Court.

CORPORATES
UBER AUSTRALIA PTY LTD, UBER BV, AUSTRALIAN COMPETITION AND CONSUMER COMMISSION, FEDERAL COURT OF AUSTRALIA

Uber dominates but faces growing competition from Ola and DiDi in an expanding rideshare market

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Original article by Roy Morgan
Market Research Update – Page: Online : 20-Feb-20

A special Roy Morgan study into Australia’s rideshare market shows Uber maintaining a strong grasp on the industry. However, other services such as Ola and DiDi are now providing users with alternative options in an increasingly competitive national market. Of those who use a rideshare service in an average three months, a total of 93% ride with Uber followed by Ola (20%) and DiDi (14%), who have each gained significant shares. There is then a significant gap to smaller services including Bolt (4%), Shebah (2%) GoCatch (2%), Rydo (1%) and Shofer (1%). This new Roy Morgan data has been obtained from a study of Australia’s growing rideshare market. The study looked at what types of people use rideshare services, such as where they live, their level of education, work status and income. It also examined the satisfaction ratings of each rideshare service. Of the leading rideshare providers, Uber has clearly the highest customer satisfaction rating of 88%. It is followed by DiDi on 75%, and Ola on 72%.

CORPORATES
ROY MORGAN LIMITED, UBER AUSTRALIA PTY LTD, OLA, DIDI

Ride-sharing app Uber overtakes taxis as preferred private transport service

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Original article by Roy Morgan
Market Research Update – Page: Online : 27-Aug-19

The latest data from Roy Morgan has shown that a greater proportion of Australians aged 14+ are now using Uber (22.9%) compared with taxis (21.8%). This is the first data to reveal that taxis are no longer the preferred private transport service of Australians. Uber has experienced a dramatic rise in popularity over the past three years. The proportion of Australians utilising the service in an average three-month period has increased from 6.6% (1.3 million) of the population, to 22.9% (4.7 million), an increase of 16.3% points (+ 3.4 million). Although Uber is now the preferred service, the proportion of Australians using taxis has remained relatively steady in recent years, dropping only slightly from 24.4% (4.8 million) to 21.8% (4.5 million). These are the latest findings from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with 1,000 Australians each week and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, UBER AUSTRALIA PTY LTD

Uber set to overtake taxis in Australia

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Original article by Roy Morgan
Market Research Update – Page: Online : 9-Jul-19

New research from Roy Morgan shows that 4.4 million Australians aged 14+ (21.5% of the population) now use Uber in an average three months, while 4.5 million (21.7%) use taxis. Uber officially launched in Australia in late 2012, and it has really taken off over the last three years. Patronage of Uber has grown from 6.6% in mid-2016 to 21.5% now, an increase of 14.9ppts in less than three years. During the same time, fewer Australians are using taxis but the decline has been far gentler down from 24.4% in mid-2016 to 21.7% now, a drop of only 2.7ppts. Analysis using Roy Morgan’s Technology Adoption Segments shows that Uber has been a big hit with "Technology Early Adopters", with 40% travelling by Uber in an average three months (compared to 30% that have travelled by taxi). Those in the "Digital Life" segment are also more likely to have travelled by Uber (23%) than by taxi (16%). However taxis (30%) still hold a marginal advantage amongst the "Professional Technology Mainstream", ahead of Uber (26%). Taxis are also the preferred personal transportation vehicle of choice for "Technophobes"; nearly twice as many travel by taxis (17%) than travel by Uber (10%).

CORPORATES
ROY MORGAN LIMITED, UBER AUSTRALIA PTY LTD

Uber drives forward while taxis stall and new market entrants begin to accelerate

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Original article by Roy Morgan
Market Research Update – Page: Online : 29-Apr-19

Research from Roy Morgan conducted in the year to December 2018 shows that nearly 4.3 million Australians aged 14+ (over 20% of the population) now travel by Uber in an average three months, up from just over 2 million (10.2%) in 2016. There has been strong growth in Uber usage across all age groups, ranging from growth of 73% (to 1,190,000) for 25-34 year olds to 253% (to 197,000) for 14-17 year olds. Meanwhile, the number of Australians who travel by taxi in an average three months fell by nearly 2% points over the last two years, to 21.5% in 2018. The latest Roy Morgan analysis reveals that 90,000 people across Australia already use a rideshare service other than Uber in an average three months without also using Uber in that same timeframe. New entrant Taxify (now called Bolt) is a leading competitor, with 112,000 Australians (0.5% of the population aged 14+) using their service at least once in an average three months in 2018.

CORPORATES
ROY MORGAN LIMITED, UBER AUSTRALIA PTY LTD, TAXIFY, BOLT

Gig workers oppose Labor’s job proposals

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Original article by David Marin-Guzman
The Australian Financial Review – Page: 3 : 20-Sep-18

A Senate committee has released a report which has recommended greater regulation of the gig economy in order to protect workers in the sector. Amongst other things, the inquiry into the future of work has recommended broadening the definition of an employee to include workers in the gig economy, who are generally regarded as independent contractors. However, some people who work as ride-sharing drivers say the flexibility of their working hours is a key attraction and they will quit the sector if there is any change to their employment status.

CORPORATES
AUSTRALIAN LABOR PARTY, UBER AUSTRALIA PTY LTD, TAXIFY, RIDE SHARE DRIVERS ASSOCIATION OF AUSTRALIA