HARDWARE STORES – AUSTRALIA

Bunnings boss rejects gouging claim

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Original article by James Thomson, Tom McIlroy
The Australian Financial Review – Page: 16 : 17-Sep-24

National Party senator Ross Cadell has reiterated his view that the pricing policies of so-called ‘big-box’ retailers such as Bunnings should be scrutinised by a parliamentary inquiry. However, Bunnings MD Mike Schneider has responded to suggestions that the hardware giant may have engaged in price gouging and abused its market power. He notes the company’s long-running ‘lowest prices are just the beginning’ advertising slogan, arguing that Bunnings puts a lot of work and capital into ensuring that it lives up to this claim.

CORPORATES
BUNNINGS GROUP LIMITED, NATIONAL PARTY OF AUSTRALIA

Dutton’s retail break-up plan ‘madness’: Kennett

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Original article by Tom McIlroy
The Australian Financial Review – Page: 1 & 4 : 3-Jul-24

The Coalition proposes to introduce legislation that would force companies in certain sectors to divest assets if they are found to have abused their market power. The divestiture powers would specifically target grocery and hardware retailers with annual turnover of more than $5bn, which would include Coles, Woolworths and Bunnings. The proposed laws have been criticised by former Victorian Liberal premier Jeff Kennett and Business Council of Australia CEO Bran Black. The introduction of divestiture powers was also rejected by former Labor MP Craig Emerson in his recent review of the food and grocery code of conduct.

CORPORATES
LIBERAL PARTY OF AUSTRALIA, COLES GROUP LIMITED – ASX COL, WOOLWORTHS GROUP LIMITED – ASX WOW, BUNNINGS GROUP LIMITED, BUSINESS COUNCIL OF AUSTRALIA, AUSTRALIAN LABOR PARTY

Could Mitre 10 derail Bunnings’ remarkable run of Hardware Store satisfaction awards?

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Original article by Roy Morgan
Market Research Update – Page: Online : 11-Dec-19

Bunnings is the winner of Roy Morgan’s Hardware Store of the Month Award for October 2019, with a customer satisfaction rating of 91%. Bunnings has won 23 straight monthly satisfaction awards, but second-placed Mitre 10 could potentially stop it from claiming a full two years as ratings leader. Mitre 10 had a customer satisfaction of 90% in October, followed by Home Timber & Hardware (86%). The customer satisfaction ratings are drawn from the Roy Morgan Single Source survey, in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, BUNNINGS GROUP LIMITED, MITRE 10 LIMITED, HOME TIMBER AND HARDWARE

Bunnings hammers competitors with twenty straight satisfaction awards

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Original article by Roy Morgan
Market Research Update – Page: Online : 16-Sep-19

New customer satisfaction data from Roy Morgan shows Bunnings to be the winner of the Hardware Store of the Month Award for July 2019, with a customer satisfaction rating of 91%. Bunnings has now won an impressive twenty monthly awards in a row, with July’s win putting it into an unbeatable position for the 2019 Hardware Store of the Year. Bunnings’ customer satisfaction rating of 91% in July was followed by Mitre 10 (90%), Home Timber & Hardware (87%) and True Value (73%). Home Timber & Hardware, which won its last monthly customer satisfaction award in November 2017, has experienced a slight drop in customer satisfaction (-1%) since July 2018. True Value has also slipped 3% over the same period. These are the latest findings from the Roy Morgan Single Source survey derived from in-depth face-to-face interviews with 1,000 Australians each week in their homes and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED,{SHARE}BUNNINGS GROUP LIMITED,{SHARE}ROY MORGAN LIMITED,{SHARE}MITRE 10 LIMITED,{SHARE}HOME TIMBER AND HARDWARE,{SHARE}TRUE VALUE HARDWARE LIMITED

Bunnings enters Christmas period on top for satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 17-Dec-18

New research from Roy Morgan shows that 89.8% of Australian hardware store customers were satisfied in the 12 months to October 2018, an increase of 2.4% year-on-year. Satisfaction with market leader Bunnings increased 1% point to 90%, holding off an increase of 2% by Mitre 10 to 89%. Home Hardware is in third place on 88% (down 1% for the year), followed by True Value Hardware on 83%. These are the latest results from Roy Morgan’s ‘Hardware Store Satisfaction Report’, which is based on in-depth personal interviews conducted face-to-face with over 50,000 Australians per annum in their homes, including over 9,000 interviews with people who have shopped in a hardware store in the last four weeks.

CORPORATES
ROY MORGAN LIMITED, BUNNINGS GROUP LIMITED, MITRE 10 LIMITED, HOME HARDWARE, TRUE VALUE HARDWARE LIMITED

Bunnings satisfies most customers

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Original article by Roy Morgan
Market Research Update – Page: Online : 16-Jul-18

New research from Roy Morgan shows that 89.5% of Australian hardware store customers were satisfied in the 12 months to May 2018, an increase of 2.2% year-on-year. Bunnings had the highest level of customer satisfaction, at 89.8% (up 1.3%), followed by Home Hardware on 89.4% (up 1.5%) and Mitre 10 on 88.1% (up 0.1%). These are the latest results from Roy Morgan’s "Hardware Store Satisfaction Report", which is based on in-depth personal interviews conducted face-to-face with over 50,000 Australians per annum in their own homes, including over 9,000 interviews with people who have shopped in a hardware store in the last four weeks.

CORPORATES
ROY MORGAN LIMITED, BUNNINGS GROUP LIMITED, HOME HARDWARE, MITRE 10 LIMITED, TRUE VALUE HARDWARE LIMITED

Wesfarmers in push for tax cuts

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Original article by Eli Greenblat
The Australian – Page: 17 & 27 : 22-Feb-18

Wesfarmers has posted a 2017-18 interim net profit of $A212m, which is 86.6 per cent lower than previously. Group revenue rose 2.8 per cent to $A35.9bn, while Bunnings’ revenue in Australia and New Zealand was 10.2 per cent higher at $A6.566bn. Supermarket chain Coles posted revenue of $A19.978bn, which is in line with the previous corresponding period. Wesfarmers CEO Rob Scott has called for corporate tax cuts to ensure that Australian companies are globally competitive, adding that a lower tax rate will ultimately boost wages.

CORPORATES
WESFARMERS LIMITED – ASX WES, BUNNINGS GROUP LIMITED, COLES SUPERMARKETS AUSTRALIA PTY LTD, TARGET AUSTRALIA PTY LTD, KMART AUSTRALIA LIMITED, OFFICEWORKS SUPERSTORES PTY LTD, COCA-COLA AMATIL LIMITED – ASX CCL, UNITED STATES. EXECUTIVE OFFICE OF THE PRESIDENT

Wesfarmers dismisses Bunnings spin-off talk

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Original article by Sue Mitchell
The Australian Financial Review – Page: 13 : 22-Nov-17

New Wesfarmers CEO Rob Scott says he has no plans to spin off Bunnings, the home improvement chain regarded as its most important asset. Scott says while he has people telling him he should spin off Bunnings, he gets just as many people telling him that Wesfarmers should retain it. Bunnings accounts for just 30 per cent of Wesfarmers’ group earnings, but is reckoned to be worth $A23 billion, almost half of Wesfarmers’ overall market value of $A48 billion. Scott concedes Bunnings’ expansion into the UK has not been as successful to date as was hoped, but he is confident that UK consumers will eventually embrace its format.

CORPORATES
WESFARMERS LIMITED – ASX WES, BUNNINGS GROUP LIMITED, WOOLWORTHS LIMITED – ASX WOW, COLES SUPERMARKETS AUSTRALIA PTY LTD, KMART AUSTRALIA LIMITED, TARGET AUSTRALIA PTY LTD, OFFICEWORKS SUPERSTORES PTY LTD, DEUTSCHE BANK AG, AIRLIE FUNDS MANAGEMENT PTY LTD, MASTERS HOME IMPROVEMENT AUSTRALIA PTY LTD

Bunnings ‘sizzling’ with high customer satisfaction

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 30-Oct-17

A Roy Morgan Single Source survey has found that Bunnings Warehouse has pipped rival Home Timber & Hardware to be Australia’s leading Hardware Store in September 2017 with a customer satisfaction rating of 89.0%, up 0.1% from a year ago. Home Timber & Hardware has a customer satisfaction rating of 88.6%, virtually unchanged from a year ago, and enough to beat out Mitre 10 in third with a customer satisfaction rating of 86.9%. Rounding out the Hardware Store "Big 4" is True Value Hardware with a customer satisfaction rating of 76.3%, down slightly on a year ago. Roy Morgan Research CEO Michele Levine says Home Timber & Hardware has performed consistently well over the past few years, winning the Annual Roy Morgan Hardware Store Customer Satisfaction Award in four out of the last five years, although the 2017 Annual Award looks set to go down to the wire with Bunnings aiming for its first victory in the category since 2011.

CORPORATES
ROY MORGAN RESEARCH LIMITED, BUNNINGS GROUP LIMITED, HOME TIMBER AND HARDWARE, MITRE 10 LIMITED, TRUE VALUE HARDWARE LIMITED

Masters Home Improvement never a threat

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 15-Dec-16

Home Hardware is the winner of the Hardware Store category in the Roy Morgan Customer Satisfaction Awards for October 2016, satisfying 90% of its customers. Bunnings and Mitre 10 share second spot with 89% each, while Masters Home Improvement is fourth (85%). Only True Value Hardware satisfies a lower proportion of its customers (78%) than the now-defunct Masters. While a satisfaction level of 85% is nothing to be ashamed of, it is relatively low in the traditionally high-scoring Hardware Store category, and it is Masters’ lowest score since February. The beleaguered chain has been stuck in fourth place all year, seemingly incapable of overtaking any of its higher-rating rivals. Indeed, since Roy Morgan started measuring Masters’ customer satisfaction in late 2011 (the year it opened its first stores), it has never risen higher than fourth spot, and actually spent all of 2012, 2013 and 2014 in fifth position.

CORPORATES
ROY MORGAN RESEARCH LIMITED, HOME HARDWARE, BUNNINGS GROUP LIMITED, MITRE 10 LIMITED, MASTERS HOME IMPROVEMENT AUSTRALIA PTY LTD, TRUE VALUE HARDWARE LIMITED