MARKETING RESEARCH – NEW ZEALAND

Roy Morgan announces winners of the 2017 New Zealand Customer Satisfaction Awards

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Original article by Roy Morgan
Market Research Update – Page: Online : 23-Jul-18

Roy Morgan has announced the winners of its seventh annual Customer Satisfaction Awards for New Zealand. The annual awards reward outstanding personal service across a range of industries including Retail, Finance, Telecommunications, Travel & Tourism, Automotive and Utilities. Of the 22 companies winning an award, 10 have emerged victorious for the first time in the awards’ history. A further seven have successfully defended their victory, while five former winners have returned to the winner’s circle in 2017 after coming up short in recent years. International Airline of the Year Emirates is the "Best of the Best" in 2017, coming out on top of all other 21 category winners with the highest Customer Satisfaction of any company operating in NZ.

CORPORATES
ROY MORGAN LIMITED, EMIRATES AIRLINES, HOLDEN NEW ZEALAND LIMITED, KIWIBANK LIMITED, SUPER CHEAP AUTO (NEW ZEALAND) PTY LTD, PAPER PLUS, ROBERT HARRIS CAFE, POSTIE, FARMERS, SMITHS CITY, MITRE 10 (NEW ZEALAND) LIMITED, BURGER FUEL LIMITED, NUMBER ONE SHOES, STIRLING SPORTS LIMITED, PAK ‘N’ SAVE LIMITED, TRUSTPOWER LIMITED, APPLE INCORPORATED, SKINNY MOBILE, AIR NEW ZEALAND LIMITED – ASX AIZ, POWERSHOP NEW ZEALAND LIMITED, NOVA ENERGY LIMITED

McDonald’s, KFC & Domino’s Pizza most visited NZ restaurants

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Original article by Roy Morgan
Market Research Update – Page: Online : 1-Jun-18

A Roy Morgan Single Source survey shows that 84.8% of New Zealanders bought or ate take away food in the year to March 2018. The survey also shows that 33.2% of New Zealanders visit or purchase from McDonald’s in an average four weeks, ahead of KFC (17.7%) and Domino’s Pizza (15%). Analysing the leading fast food outlets by generation shows that 80.8% of Generation X and 77.3% of Millennials visit or purchase fast food in an average four weeks. This is substantially more than either Baby Boomers (68.1%), Generation Z (66.1%) or Pre-Boomers (54.1%).

CORPORATES
ROY MORGAN LIMITED, McDONALD’S RESTAURANTS (NEW ZEALAND) LIMITED, KFC, DOMINO’S PIZZA NEW ZEALAND LIMITED, BURGER KING CORPORATION, SUBWAY INCORPORATED

Kiwibank tops New Zealand customer satisfaction ratings

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Original article by Roy Morgan
Market Research Update – Page: Online : 2-Mar-18

A Roy Morgan Single Source survey has found that Kiwibank had the highest satisfaction rating of the largest New Zealand banks in the year to December 2017. Kiwibank had a rating of 83.9%, compared with 82.6% in 2016. Overall consumer satisfaction with banks in New Zealand was 78.2%, up from 77.1% in the previous year. Of the largest New Zealand banks, six showed improved satisfaction, with the biggest gains coming from BNZ (up 2.2% points to 79.6%) and ANZ (up 2.0% point to 79.6%). Meanwhile, of the largest banks considered by customers to be their main financial institution, TSB Bank customers with 91.7%, have the highest likelihood (high advocates) of recommending them to a friend or colleague. They are followed by The Co-Operative Bank (86.6%) and Kiwibank (73.3%).

CORPORATES
ROY MORGAN LIMITED, KIWIBANK LIMITED, BANK OF NEW ZEALAND, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ, TSB BANK LIMITED, CO-OPERATIVE BANK

Poverty, gap between rich & poor and Housing affordability, Housing shortage & Homelessness key issues as New Zealand votes in Election

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Original article by Roy Morgan Research
Morgan Poll Update – Page: Online : 18-Sep-17

A New Zealand Roy Morgan poll shows that 27.9% of New Zealanders believe that Economic issues 28% (up 1% since May 2017) or Housing-related issues 26% (up 3%) are the most important problems facing the nation in the lead-up to the election on 23 September. Within the group of Economic & Housing-related issues the most important issues are Poverty and the gap between rich & poor (mentioned by just under 17% of respondents), House prices & Housing affordability (mentioned by 16% of respondents), and Housing shortages & Homelessness (mentioned by 10% of respondents). Roy Morgan Research CEO Michele Levine says Labour Party Leader Jacinda Ardern’s strong focus on dealing with issues surrounding Housing affordability and the housing shortage and homelessness appear to have struck a chord with the electorate.

CORPORATES
MORGAN POLL, ROY MORGAN RESEARCH LIMITED

New Zealanders’ concerns dominated by ‘Poverty and the gap between the rich and poor’, ‘House prices & Housing affordability’ and ‘Housing shortages & Homelessness’ as New Zealanders get set to vote in NZ Election

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Original article by Roy Morgan Research
Morgan Poll Update – Page: Online : 11-Sep-17

A New Zealand Roy Morgan poll, which was conducted in August 2017, shows that 27.9% of New Zealanders believe Economic issues are the most important problems facing New Zealand in the lead-up to the election in September, followed by Housing/Homelessness issues (26%). Single issue analysis of the responses shows that the specific issue of greatest concern for New Zealand is Poverty and the gap between rich and poor, mentioned by just under 17% of New Zealanders (up nearly 3% on the figure in May). Meanwhile, 25.4% of New Zealanders identified War & Terrorism as the most important issues facing the World, followed by Economic issues (23.2%). Roy Morgan CEO Michele Levine says New Zealand’s Election is a contest between the fresh ideas provided by new Labour Leader Jacinda Ardern and the steady hand of a National Government which has presided over nine years of relatively strong growth.

CORPORATES
MORGAN POLL, ROY MORGAN RESEARCH LIMITED

It’s Official: NZ Herald is New Zealand’s most widely read publication – print & online

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 14-Aug-17

Roy Morgan Research has released its New Zealand Print Readership results for Newspapers and Magazines in the 12 months to June 2017. The "New Zealand Herald" remains the country’s most-read daily newspaper, with 1,674,000 readers either in print or online, more than three times as many as read the second-placed "Dominion Post" (488,000). However, second-tier newspapers including the "Waikato Times" (+4.9%), "Bay of Plenty Times" (+10.5%), "Hawkes Bay Today" (+6.6%) and the "Sunday News" (+32.3%) are now growing their audience the fastest, while all four of New Zealand’s most read newspapers lost ground over the past year. Meanwhile, automotive magazine "AA Directions" is read by 507,000 New Zealanders, making it the most widely-read print magazine, ahead of "New Zealand Women’s Day" on 339,000.

CORPORATES
ROY MORGAN RESEARCH LIMITED

ANZ-Roy Morgan New Zealand Consumer Confidence – Boxing On in December at 124.5

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 19-Dec-16

The ANZ-Roy Morgan New Zealand Consumer Confidence Index has eased from 127.2 to 124.5 in December 2016, with the seasonally adjusted series showing a similar pull-back. The Current Conditions and Future Conditions Indexes fell 2 and 3 points respectively. The levels for both (Current Conditions 125.1; Future Conditions 124.1) remain very buoyant. Meanwhile, net optimism towards the economy in 1 and 5 years’ time fell to a net 22% (down 1) and 18% (down 10) respectively.

CORPORATES
ROY MORGAN RESEARCH LIMITED, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ

New Prime Minister Bill English must find a solution to New Zealand’s growing ‘Housing Crisis’ – the largest problem facing New Zealanders in late 2016

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Original article by Roy Morgan Research
Morgan Poll Update – Page: Online : 15-Dec-16

A special New Zealand Roy Morgan telephone survey, which was conducted in October 2016, shows that 40% of respondents (down 5% since July) identify Government/Public Policy/Housing issues as the most important problems facing New Zealand. Within this bundle of concerns, Housing affordability/Increasing house prices (17%) and Housing shortage/Homelessness (10%) are the most prominent. Meanwhile, 31% of New Zealanders identify Economic Issues as the most important problems facing the nation (down 1%). The survey also shows that 30% of New Zealanders regard War & Terrorism/Security issues/Refugee Crisis as the biggest problems facing the world (down 1%).

CORPORATES
ROY MORGAN RESEARCH LIMITED

Hell’s bells: Hell Pizza claims crown in New Zealand Customer Satisfaction Awards

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 25-Oct-16

Roy Morgan Research has announced the winners of its New Zealand Customer Satisfaction Awards for June 2016. The awards cover the finance, retail, telecommunications, travel and tourism, automotive and utilities sectors, and are based on data from the Roy Morgan Consumer Single Source survey. Hell Pizza has won the award in the Quick Service Restaurant category, with a customer satisfaction rating of 92 per cent in the year to June. It has toppled Burger Fuel, which has won the last three annual awards in this category. Other winners in June include Kiwibank, Robert Harris, Trustpower, Air New Zealand, Powershop, Hannahs and Hyundai.

CORPORATES
ROY MORGAN RESEARCH LIMITED, HELL PIZZA DELIVERIES, BURGER FUEL LIMITED, KIWIBANK LIMITED, ROBERT HARRIS, TRUSTPOWER LIMITED, AIR NEW ZEALAND LIMITED – ASX AIZ, POWERSHOP NEW ZEALAND LIMITED, R HANNAH AND COMPANY LIMITED, HYUNDAI MOTOR COMPANY LIMITED, TSB BANK LIMITED, MILLERS, BALLANTYNES, SMITHS CITY, MITRE 10 (NEW ZEALAND) LIMITED, TAKE NOTE, SUPER CHEAP AUTO, KATHMANDU HOLDINGS LIMITED – ASX KMD, NEW WORLD LIMITED, APPLE INCORPORATED, ORCON, SKINNY MOBILE, SINGAPORE AIRLINES LIMITED, ONGAS, PITA PIT, SUBWAY INCORPORATED, DOMINO’S PIZZA NEW ZEALAND LIMITED, PIZZA HUT NEW ZEALAND, NANDO’S NEW ZEALAND LIMITED, BURGER KING CORPORATION, CARL’S JNR, KFC, McDONALD’S RESTAURANTS (NEW ZEALAND) LIMITED, WENDY’S RESTAURANTS (NEW ZEALAND) LIMITED

ANZ-Roy Morgan New Zealand Consumer Confidence – Blooming Marvellous – up 3.3pts to 121.0

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 19-Sep-16

The ANZ-Roy Morgan New Zealand Consumer Confidence Index has risen from 117.7 to 121.0 in September 2016. Our seasonally adjusted estimate also showed a rise of three points, lifting from 122 to 125, which is the fourth consecutive increase and the highest reading since January. A net 31 per cent of New Zealanders expect to be better off financially in 12 months’ time, an increase of six points. Net optimism regarding the short-term economic outlook lifted from +5 to +12. Confidence regarding the long-term economic outlook increased from +10 to +14.

CORPORATES
ROY MORGAN RESEARCH LIMITED, AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED – ASX ANZ