C23 Transport Equipment Manufacturing

Lexus on top for car manufacturer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 18-Jul-19

New research from Roy Morgan shows that Lexus has emerged with market-leading customer satisfaction of 98% for the year to May 2019, up 4% points year-on-year. Lexus is just ahead of Volvo (up 5% points to 95%) and Isuzu UTE on 94%. Also in equal third position are Subaru, Mazda and Hyundai. Rounding out the top 10 are Audi, Toyota, Kia, Land Rover, Mercedes-Benz and Hyundai (all on 93%). Overall, satisfaction with car manufacturers was 92% in May, down from 93% in the same period in 2018. These are the latest findings from the Roy Morgan Single Source survey of over 50,000 consumers conducted in the 12 months ended May 2019, including in-depth personal interviews with over 40,000 car drivers.

CORPORATES
ROY MORGAN LIMITED, LEXUS, VOLVO CAR CORPORATION, ISUZU UTE AUSTRALIA PTY LTD, SUBARU, MAZDA MOTOR CORPORATION, HYUNDAI MOTOR COMPANY LIMITED

Gupta to make 20,000 Aussie electric cars

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Original article by Simon Evans
The Australian Financial Review – Page: 14 & 18 : 30-Apr-19

British billionaire Sanjeev Gupta has indicated that GFG Alliance will announce further details of its plans to build electric cars in Australia within weeks. Gupta says the company aims to build between 10,000 and 20,000 electric cars in Australia, adding that he is of the view that the nation should be a manufacturer of such vehicles rather than just importing them. He also says the price of electric cars is likely to fall over time as more consumers embrace the technology.

CORPORATES
GFG ALLIANCE, GORDON MURRAY DESIGN, ARRIUM LIMITED, ARCELOR MITTAL SA, AUSTRALIAN LABOR PARTY, AUSTRALIA. DEPT OF THE PRIME MINISTER AND CABINET

Isuzu UTE wins Best of the Best award for 2018

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Original article by Roy Morgan
Market Research Update – Page: Online : 21-Feb-19

Commercial vehicle manufacturer Isuzu UTE has been named as the winner of the Roy Morgan Customer Satisfaction Award – ‘Best of the Best’ – taking the mantle from fellow car manufacturer Lexus. The ‘Best of the Best’ award goes to the company that achieved the highest customer satisfaction of all 32 winners at the 2018 Annual Roy Morgan Customer Satisfaction Awards. Isuzu UTE ended the year with six straight victories in the demanding Car Manufacturer of the year category. Other car manufacturers to perform exceptionally well in 2018 included Skoda and Suzuki, which both managed multiple monthly victories. Isuzu UTE averaged customer satisfaction of 96.1% in 2018 to improve on Lexus’s average of 95.8% a year ago and finishing in front of two-time runner-up and Supermarket of the Year Foodland on 93.5%. Other category winners to perform strongly included Liquor Store of the year Dan Murphy’s on 93.3%, Bank of the Year Heritage Bank on 92.9% and General Insurer of the Year RACT on 92.3%.

CORPORATES
ROY MORGAN LIMITED, ISUZU UTE AUSTRALIA PTY LTD, SKODA AUTOMOBILOVA AS, SUZUKI AUSTRALIA PTY LTD, LEXUS AUSTRALIA, FOODLAND AUSTRALIA LIMITED, DAN MURPHY’S, HERITAGE BANK LIMITED, RACT INSURANCE PTY LTD

Satisfaction with car manufacturers improves

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Original article by Roy Morgan
Market Research Update – Page: Online : 25-Jun-18

New research from Roy Morgan shows that in the 12 months to April 2018, the overall satisfaction with car manufacturers was 92.6%, up from 92.4% for the same period in 2017. These are the latest findings from the Roy Morgan Single Source survey of over 50,000 consumers, including in-depth personal interviews with over 40,000 car drivers. Skoda currently has the highest level of customer satisfaction with 97.5%, followed by Isuzu UTE (96.4%), Suzuki (95.3%), Mazda (95.2%) and Subaru (95.1%). Over the last year, nine of the top performers increased their satisfaction rating. The biggest improver was Skoda (up 5.0% points), followed by Isuzu UTE (up 2.4% points), Land Rover (up 2.0% points), and Suzuki (up 1.9% points).

CORPORATES
ROY MORGAN LIMITED, SKODA PTY LTD, ISUZU UTE AUSTRALIA PTY LTD, SUZUKI AUSTRALIA PTY LTD, MAZDA AUSTRALIA PTY LTD, SUBARU (AUST) PTY LTD, LAND ROVER AUSTRALIA

Lexus wins Best of the Best award for 2017

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Original article by Roy Morgan
Market Research Update – Page: Online : 26-Feb-18

Car manufacturer Lexus has been named as the inaugural winner of the Roy Morgan Customer Satisfaction Award – ‘Best of the Best’ – awarded to the company that achieved the highest customer satisfaction of all 32 winners at the 2017 Annual Roy Morgan Customer Satisfaction Awards. Lexus’ win as the 2017 Roy Morgan Car Manufacturer of the year was hard fought ahead of rivals Skoda, Renault and Mazda, but the tight race between the four did not detract from Lexus’ overall performance against competing businesses across all 32 categories. Lexus’ averaged a customer satisfaction rating of 95.8% in 2017 to finish just in front of Supermarket of the Year Foodland on 95.3%, General Insurer RACT on 94.5%, Handset Provider of the Year Apple iPhone on 92.3% and Bank of the Year Greater Bank on 92.0%.

CORPORATES
ROY MORGAN LIMITED, LEXUS, SKODA AUTOMOBILOVA AS, RENAULT HOLDINGS PTY LTD, MAZDA AUSTRALIA PTY LTD, FOODLAND AUSTRALIA LIMITED, RACT INSURANCE PTY LTD, APPLE PTY LTD, GREATER BANK LIMITED

Skoda vs Lexus – tight finish for car satisfaction award

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Original article by Roy Morgan
Market Research Update – Page: Online : 12-Feb-18

A Roy Morgan Single Source survey shows that Skoda had a customer satisfaction rating of 97.5% in the year to November 2017, an increase of 4.5% compared with the previous 12 months. Skoda was followed by Lexus on 97.1% (up 2.6%). Nine of the top 10 car brands for customer satisfaction showed improvement over the last 12 months, with the only exception being Isuzu UTE, which was down 0.4%. The two biggest improvers among the top 10 were Land Rover (up 5.5% to 95.4%) and Peugeot (up 5.4% to 95.2%). The winner of the 2017 Annual Roy Morgan Car Manufacturer Satisfaction Award will be announced later in February. Lexus has won this award for the past three years.

CORPORATES
ROY MORGAN LIMITED, SKODA AUTOMOBILOVA AS, LEXUS, ISUZU UTE AUSTRALIA PTY LTD, LAND ROVER, PEUGEOT AUTOMOBILES AUSTRALIA

End of the road for Holden

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Original article by Simon Evans
The Australian Financial Review – Page: 10 : 20-Oct-17

Data from the Federal Chamber of Automotive Industries shows that Holden’s market share fell to just 6.9 per cent in September, compared with nearly 20 per cent in the early 1990s. Holden will offer a seven-year warranty on new cars until the end of 2017 in a bid to reassure consumers that the iconic brand will continue after local manufacturing ceases on 20 October. Meanwhile, it is estimated that car-makers have received about $A35bn in government assistance since 1997 to support local manufacturing.

CORPORATES
FEDERAL CHAMBER OF AUTOMOTIVE INDUSTRIES, GM HOLDEN LIMITED, TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED, FORD MOTOR COMPANY AUSTRALIA LIMITED, MITSUBISHI MOTORS AUSTRALIA LIMITED, AUSTRALIAN LABOR PARTY, AUSTRALIA. PRODUCTIVITY COMMISSION, AUSTRALIAN AUTOMOBILE DEALERS ASSOCIATION PTY LTD, CONMA INDUSTRIES, OCVITTI

Open market the death of car makers

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Original article by Simon Evans
The Australian Financial Review – Page: 7 : 18-Oct-17

Holden’s share of Australia’s new car market has fallen from about 20 per cent in the 1990s to just seven per cent. Holden will be the last car maker to cease local manufacturing when its Adelaide plant closes on 20 October. Former Mitsubishi Motors Australia CEO Tom Phillips says local car-makers struggled due to the influx of international car brands, with some 65 models competing in a relatively small market in terms of population. He adds that a change in consumers’ vehicle preferences also contributed to the demise of the local industry.

CORPORATES
GM HOLDEN LIMITED, MITSUBISHI MOTORS AUSTRALIA LIMITED, TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED, FORD MOTOR COMPANY AUSTRALIA LIMITED, GENERAL MOTORS CORPORATION, FLINDERS UNIVERSITY

Mazda drivers most satisfied

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Original article by Roy Morgan Research
Market Research Update – Page: Online : 6-Oct-17

A Roy Morgan Single Source survey has found that Mazda driver satisfaction in the 12 months to July 2017 was 95.3%, making it narrowly the top performer among the 24 major car brands in Australia. Not only was Mazda the satisfaction leader this year but its rating rose by 0.2% points from last year, when it was ranked fourth. Mazda is followed very closely by Volvo (95.2%), Lexus (95.0%), Skoda (94.8%) and Isuzu UTE (94.7%). In fact, the top 20 brands in terms of satisfaction rating are only separated by 3.1% points, making it difficult for any brand to be positioned as the clear market leader. The lowest satisfaction rating across the 24 major brands was Daihatsu with 85.9%, followed by Jeep (88.9%), Holden (89.3%) and Ford (89.8%).

CORPORATES
ROY MORGAN RESEARCH LIMITED, MAZDA AUSTRALIA PTY LTD, VOLVO CAR AUSTRALIA PTY LTD, LEXUS AUSTRALIA, SKODA AUTOMOBILOVA AS, ISUZU UTE AUSTRALIA PTY LTD, DAIHATSU AUSTRALIA PTY LTD, JEEP AUSTRALIA, GM HOLDEN LIMITED, FORD MOTOR COMPANY AUSTRALIA LIMITED

‘It’s sunk in’: Toyota’s Altona plant grinds to a halt

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Original article by Nick Toscano
The Age – Page: 21 : 4-Oct-17

The closure of Toyota’s car plant in Victoria will result in the loss of 2,600 direct jobs. However, government modelling shows that component suppliers will shed about 3,000 jobs as a result of Toyota’s decision to end local manufacturing. At least 16 suppliers expect to cease trading, while 25 intend to reduce their workforce. Dave Smith of the Australian Manufacturing Workers’ Union notes that about 50 per cent of Ford workers have not secured full-time employment 12 months after Ford ceased local manufacturing. Holden’s plant in Adelaide will close later in the month.

CORPORATES
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED, FORD MOTOR COMPANY AUSTRALIA LIMITED, GM HOLDEN LIMITED, AUSTRALIAN MANUFACTURING WORKERS’ UNION, MITSUBISHI MOTORS AUSTRALIA LIMITED, VICTORIA. DEPT OF ECONOMIC DEVELOPMENT, JOBS, TRANSPORT AND RESOURCES, VICTORIAN AUTOMOBILE CHAMBER OF COMMERCE