AUTOMOBILE INDUSTRY AND TRADE – AUSTRALIA

‘A testament’: Toyota’s winning formula is all about trust

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Original article by Ethan Cardinal
drive.com.au – Page: Online : 14-Sep-25

Roy Morgan’s 2025 Trusted Brand Awards have revealed that Toyota is Australia’s most trusted automotive brand, a title it has now held for seven years in a row. Roy Morgan states that when it comes to the automotive industry, Australians typically trust brands based on three factors, namely their personal experiences with vehicles, vehicle reliability and quality of service. A Toyota spokesperson notes there are millions of Toyota vehicles on Australian roads, which is a "testament to the trust that customers continue to place in us and our vehicles".

CORPORATES
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED, ROY MORGAN LIMITED

Roy Morgan Customer Satisfaction Awards 2023: automotive and airline winners

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Original article by Roy Morgan
Market Research Update – Page: Online : 17-Apr-24

The annual Roy Morgan Customer Satisfaction Awards were awarded in early April, and there were several familiar faces in the automotive and airline winner’s circle. Car Manufacturer of the Year Skoda won a second straight Annual Customer Satisfaction Award. Skoda performed exceptionally well during 2023 by winning 10 monthly awards with an average customer satisfaction of 97.1% – a record high for the category and the second highest for any company. Kia was a first-time winner of the Major Car Manufacturer of the Year; Kia took home five monthly awards to edge out rivals Subaru and Mitsubishi for the overall title, with average customer satisfaction of 91.9%. Meanwhile, Singapore Airlines won the International Airline of the Year award for a fourth straight year (2018, 2019, 2022 & 2023 – the award was not held during the pandemic-impacted years of 2020 and 2021). Virgin Australia won all 12 monthly awards to win the Domestic Airline of the Year for the first time in a decade, and Qantas won the Domestic Business Airline of the Year for the first time since 2020.

CORPORATES
ROY MORGAN LIMITED, SKODA AUTOMOBILOVA AS, KIA MOTORS AUSTRALIA PTY LTD, SINGAPORE AIRLINES LIMITED, VIRGIN AUSTRALIA HOLDINGS LIMITED, QANTAS AIRWAYS LIMITED – ASX QAN

Utes win big reprieve on emissions

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Original article by Phillip Coorey, Jacob Greber
The Australian Financial Review – Page: 1 & 4 : 26-Mar-24

The federal government’s revised fuel-efficiency standards for new vehicles were approved by cabinet on Monday. The changes follow consultation with the car industry, amid concerns that popular vehicles such as utes and SUVs could have been forced out of the Australian market under the original version of the National Vehicles Emissions Scheme. The scheme will impose annual emissions caps on small passenger cars and light commercial vehicles such as utes. However, heavy SUVs that use the same chassis and drivetrain as a ute will now be classified as light commercial vehicles; they were previously to have been classified as passenger vehicles, which would have attracted much stricter emissions caps.

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Cheaper electric vehicles could increase uptake in Australia sooner than expected

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Original article by
The Guardian Australia – Page: Online : 25-May-21

The transition towards electric vehicles will present significant challenges to the automotive sector, according to the Motor Trades Association of Australia, in what is its first major review of the sector in four years. The MTAA noted that current uptake of electric vehicles is low, but that this could change if new technologies bring about cheaper prices. The MTAA noted that there were 72,521 businesses operating across the automotive sector at the end of the 2019/20 financial year, while 96.6% of all automotive businesses are small and family-owned enterprises.

CORPORATES
MOTOR TRADES ASSOCIATION OF AUSTRALIA LIMITED

Roy Morgan Customer Satisfaction Awards 2019: Automotive and Airline Winners

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Original article by Roy Morgan
Market Research Update – Page: Online : 25-Feb-20

The annual Roy Morgan Customer Satisfaction Awards were presented in Melbourne on 18 February. The automotive and airline categories included wins by first-time and past winners, as well as Qantas securing both domestic airline awards. Past award winner Lexus once again secured the Car Manufacturer of the Year award, taking its total to five award wins in the category. Mazda won its first Roy Morgan Customer Satisfaction Award in the new category of Major Car Manufacturer of the Year. Meanwhile, the three airline awards were presented to two winners. Qantas won both the Domestic Airline and Domestic Business Travel Airline categories in convincing fashion while Singapore Airlines put together another strong 12 months, winning the International Airline of the Year category for a sixth time.

CORPORATES
ROY MORGAN LIMITED, LEXUS AUSTRALIA, MAZDA AUSTRALIA PTY LTD, QANTAS AIRWAYS LIMITED – ASX QAN, SINGAPORE AIRLINES LIMITED

Sporting body prepares for life without Holden

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Original article by Max Mason
The Australian Financial Review – Page: 8 : 19-Feb-20

Seven West Media CEO James Warburton says the impending demise of the Holden brand will have a big impact on the advertising market, adding that the car-maker also sponsors many big events. Meanwhile, Supercars CEO Sean Seamer says it had already been holding discussions with a number of car brands following General Motors’ decision in late 2019 to discontinue the Commodore. Warburton notes that there has been a shift in the focus of Supercars to the racing teams rather than the traditional Holden-Ford rivalry.

CORPORATES
SEVEN WEST MEDIA LIMITED – ASX SWM, SUPERCARS, GENERAL MOTORS CORPORATION, GM HOLDEN LIMITED, FORD MOTOR COMPANY AUSTRALIA LIMITED

New car sales plummet as families curb spending

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Original article by Patrick Commins
The Australian – Page: 2 : 7-Jan-20

Data from the Federal Chamber of Automotive Industries shows that new car sales totalled 1,062,867 in 2019, which is 7.8 per cent lower than previously. Sales fell by 3.8 per cent year-on-year in December, to 84,239. FCAI CEO Tony Weber says the 2019 sales figures reflect a challenging year for the Australian economy, noting that the new car market was affected by factors such as falling house prices, low wages growth and a weaker Australian dollar. The Toyota HiLux was the top-selling vehicle for the year.

CORPORATES
FEDERAL CHAMBER OF AUTOMOTIVE INDUSTRIES, TOYOTA MOTOR CREDIT CORPORATION

Lexus approaches near-perfect customer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 29-Oct-19

Lexus is the winner of Roy Morgan’s Car Manufacturer of the Month Award for August 2019, with a customer satisfaction rating of 97%. Lexus was followed by Kia, Mercedes-Benz, Suzuki, Land Rover, Subaru and Toyota, all of which had a customer satisfaction rating of 94%. Lexus has won seven straight monthly awards in 2019, securing the brand the annual customer satisfaction award. Lexus has now won five Car Manufacturer of the Year Awards since its inaugural win in 2014. It has maintained a satisfaction rating of between 94% and 98% over the past five and a half years. These satisfaction ratings are drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, LEXUS, KIA MOTORS AUSTRALIA PTY LTD, MERCEDES-BENZ AG, SUZUKI AUSTRALIA PTY LTD, LAND ROVER, SUBARU (AUST) PTY LTD, TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED

Lexus on top for car manufacturer satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 18-Jul-19

New research from Roy Morgan shows that Lexus has emerged with market-leading customer satisfaction of 98% for the year to May 2019, up 4% points year-on-year. Lexus is just ahead of Volvo (up 5% points to 95%) and Isuzu UTE on 94%. Also in equal third position are Subaru, Mazda and Hyundai. Rounding out the top 10 are Audi, Toyota, Kia, Land Rover, Mercedes-Benz and Hyundai (all on 93%). Overall, satisfaction with car manufacturers was 92% in May, down from 93% in the same period in 2018. These are the latest findings from the Roy Morgan Single Source survey of over 50,000 consumers conducted in the 12 months ended May 2019, including in-depth personal interviews with over 40,000 car drivers.

CORPORATES
ROY MORGAN LIMITED, LEXUS, VOLVO CAR CORPORATION, ISUZU UTE AUSTRALIA PTY LTD, SUBARU, MAZDA MOTOR CORPORATION, HYUNDAI MOTOR COMPANY LIMITED

AFL kicking goals as Toyota signs record $18.5m annual sponsorship deal

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Original article by John Stensholt
The Australian – Page: 21 & 24 : 15-Mar-19

Toyota has renewed its naming-rights sponsorship deal with the Australian Football League until 2023. The car-make will pay $18.5m a year to be the AFL’s major sponsor, compared with $16m annually under its current deal. As part of the new deal, Toyota will also become the AFL’s official community partner, as well as the official automotive partner of the women’s AFL competition. The AFL’s latest financial report shows that it boasted revenue of more than $200m from commercial operations in 2018, including sponsorship packages.

CORPORATES
AUSTRALIAN FOOTBALL LEAGUE, TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED, NATIONAL RUGBY LEAGUE, TENNIS AUSTRALIA, KIA MOTORS AUSTRALIA PTY LTD