MARKETING RESEARCH – AUSTRALIA

Qantas flies above the rest in both domestic travel and business airline satisfaction

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

Qantas is the winner of both Roy Morgan’s Domestic Airline and Domestic Business Airline of the Month Award for August 2019, with a customer satisfaction rating of 86% across both categories. In the Domestic Airline category, it is followed by QantasLink (84%), Virgin Australia (80%), Jetstar (58%), REX (56%) and Tigerair (42%). In the Domestic Business Airline category, Qantas is followed by Virgin Australia (79%) and Jetstar (56%). Both Qantas and QantasLink are the only two airlines to have increased their domestic airline satisfaction ratings from 12 months ago. Compared with August 2018, Qantas has increased its rating by 3% and QantasLink by an impressive 12%. The other airlines all declined in satisfaction ratings. These findings have been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED

Guardian notches up another monthly satisfaction award, but are ratings soon to change?

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

Guardian is the Roy Morgan Pharmacy/Chemist of the month for August 2019, with a customer satisfaction rating of 94%. It is followed by TerryWhite Chemmart (93%), Discount Drug Stores (91%), Chemist Warehouse (90%) and Priceline Pharmacy (90%). After winning the Chemist/Pharmacy of the Year Award in 2012, 2013 and 2014, Guardian spent the following four years behind other leading chemists and pharmacies. However, this month’s award takes Guardian to seven monthly awards for 2019, and therefore securing its fourth annual award. This customer satisfaction data has been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, GUARDIAN PHARMACY, TERRYWHITE CHEMMART, DISCOUNT DRUGSTORES PTY LTD, CHEMIST WAREHOUSE, PRICELINE PHARMACY

Supercheap Auto, Repco and Autobarn in tight race for annual satisfaction award

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

Supercheap Auto has won Roy Morgan’s Auto Store Customer Satisfaction Award for August 2019, with a customer satisfaction rating of 88%. It is just ahead of Repco (86%) and Autobarn (85%). The satisfaction ratings of auto stores are particularly stable when compared to other industries. If we compare current ratings with those from August 2017, we see that all three auto stores have only moderately increased their ratings (+3%). The customer satisfaction ratings have been obtained from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, SUPER CHEAP AUTO, REPCO CORPORATION LIMITED, AUTOBARN PTY LTD

78% of Australians concerned about Global Warming

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Original article by Roy Morgan
Market Research Update – Page: Online : 24-Sep-19

A special online Roy Morgan survey has found that 78% of Australians are concerned about Global Warming; this is up 12% since February 2014 and the highest level of concern since April 2006 (82%). A record 28% of Australians (up 12% since February 2014) who when asked for their view of Global Warming believe ‘It is already too late’, while an unchanged 50% say ‘If we don’t act now it will be too late’. Only 18% (down 12%) now say ‘Concerns are exaggerated’ and 4% can’t say. Some 55% of women believe ‘If we don’t act now it will be too late’, compared to 45% of men; only 14% of women say ‘Concerns are exaggerated’, compared to 23% of men. Meanwhile, 36% of 18-24 year olds say ‘It is already too late’ compared to 32% of 25-34 year olds, and under a quarter of both 35-49 year olds (24%) and 50-64 year olds (23%). The survey was conducted from September 11-15 with an Australia-wide sample of 1,006 Australians aged 18-64 years old.

CORPORATES
ROY MORGAN LIMITED

Inflation Expectations down to 3.9% in August

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Original article by Roy Morgan
Market Research Update – Page: Online : 19-Sep-19

In August, Australians expected annual inflation of 3.9% over the next two years. This is down 0.2% on July and down 0.4% on a year ago in August 2018. Inflation Expectations decreased in August after the ABS reported Australia experienced its slowest GDP growth since the GFC in the year to June 2019 of only 1.4%. Analysing Inflation Expectations by gender and age compared to a year ago shows the biggest declines have been for women of all ages. Despite this, women continue to have higher Inflation Expectations than men across all age groups, while Analysis of Inflation Expectations by State shows decreases in Australia’s two largest states and a significant decline in Western Australia drove the index down in August. These are the latest findings from Roy Morgan’s Single Source Survey which is based on in-depth personal interviews conducted face-to-face with over 50,000 Australians per annum in their own homes. Inflation Expectations in August are based on personally interviewing a nationwide representative sample of 3,988 Australians aged 14+.

CORPORATES
ROY MORGAN LIMITED

Youth mental health impacted by social media, religious beliefs, living arrangements and team sport

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Original article by Roy Morgan
Market Research Update – Page: Online : 11-Sep-19

Recent research from Roy Morgan showed the increase in the number of Australians suffering from Mental Health conditions over the past decade (79 year olds have the best mental health – August 19, 2019). Further analysis reveals not only the major growth areas, but what other characteristics that Australians with mental health issues have. Amongst all mental health conditions, the big three are anxiety, depression and stress. Looking across the age groups, all three peak amongst 18-24 year olds. Stress is the most prevalent of mental health issues, the fastest growing condition is anxiety. This is particularly true of our young people, with 22% of 14-17 year olds now reporting that they suffer from anxiety (compared to just 6% nine years ago) and almost one third of 18-24 year olds suffering from anxiety (32%, compared to only 11% back in 2011). These results are derived from detailed in-depth personal interviews in the homes of over 50,000 Australians each year as part of the Roy Morgan Single Source survey.

CORPORATES
ROY MORGAN LIMITED

The new minority – the home phone connected

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Original article by Roy Morgan
Market Research Update – Page: Online : 3-Sep-19

New research from Roy Morgan shows that 66.5% of Australians had access to subscription/pay TV services at home in June 2019, compared with 61.6% in June 2018 and just 29.1% in June 2015. Driving the increase has been the huge take-up of subscription video-on-demand (SVOD) service Netflix, which is now accessible by around 11.5 million Australians. In total, 57.1% of Australians now have access to SVOD services (including Netflix, Stan and Amazon Prime. Only four years ago less than 2% of Australians had SVOD. The incredibly fast take-up of these new technologies, and the almost ubiquitous usage of mobile phones (now used by 95.9% of Australians), has accelerated the decline in home phones. Now 48.6% of the population have a home phone connected, down 9.5% points from a year ago. Over 96% of Australians had a home phone connection in 2001. These findings from the Roy Morgan Single Source survey are derived from in-depth face-to-face personal interviews with over 50,000 Australians each year in their homes.

CORPORATES
ROY MORGAN LIMITED, NETFLIX INCORPORATED, STAN ENTERTAINMENT PTY LTD, AMAZON PRIME VIDEO

Powershop still number one in electricity satisfaction, despite losing spark in recent months

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Original article by Roy Morgan
Market Research Update – Page: Online : 3-Sep-19

Powershop has won the Roy Morgan Electricity Provider of the Month Award for July 2019, with a customer satisfaction rating of 78%. Powershop has won the past seven monthly awards, remaining unbeaten in 2019. Powershop was followed by Lumo Energy (71%), Simply Energy (70%) and Click Energy (70%). Powershop maintained its number one position in customer satisfaction, despite recording the largest decline in ratings of any leading provider, falling by 9% since its rating of 87% in January. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady and Alinta Energy increased its rating by 1%. These are the latest findings from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with 1,000 Australians each week and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, POWERSHOP AUSTRALIA PTY LTD, LUMO ENERGY AUSTRALIA PTY LTD, SIMPLY ENERGY, CLICK ENERGY

ALDImobile on top with fourth Roy Morgan monthly award in 2019

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Original article by Roy Morgan
Market Research Update – Page: Online : 3-Sep-19

ALDImobile has won the Roy Morgan Mobile Phone Service Provider Monthly Customer Satisfaction Award for July 2019 with a customer satisfaction rating of 83%. ALDImobile’s rating has fallen 1% over the last year, although it has displaced former market leader Boost Mobile, whose customer satisfaction rating has fallen by 8% in the last year to 82%. Third-placed Vodafone has a customer satisfaction rating of 79%, just ahead of TPG and Belong (both on 78%). These are the latest findings from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with 1,000 Australians each week in their homes and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, ALDIMOBILE, BOOST MOBILE, VODAFONE AUSTRALIA LIMITED, TPG TELECOM LIMITED – ASX TPM, BELONG PTY LTD

Woolworths bottle shops prove most popular

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Original article by Roy Morgan
Market Research Update – Page: Online : 3-Sep-19

New data from Roy Morgan shows that Woolworths Group maintains the highest market penetration among alcohol retailers, with 60.7% of Australian alcohol buyers purchasing from its stores in an average four-week period. Some 22.5% of alcohol buyers shop at Coles Group’s liquor stores, and 41.9% visit other stores (including supermarkets such as Aldi and IGA, hotel bottle shops and independent retailers). Analysis shows that 37% of alcohol buyers purchase solely from Woolworths Group’s stores, while 9% solely purchase from Coles Group stores and 22% only visit other stores and independent retailers. The ‘Alcohol Retail Currency Report’ is based on the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with 1,000 Australians each week in their homes and over 50,000 each year.

CORPORATES
ROY MORGAN LIMITED, WOOLWORTHS GROUP LIMITED – ASX WOW, COLES GROUP LIMITED – ASX COL, DAN MURPHY’S, BWS – BEER WINE SPIRITS, CELLARMASTER WINES PTY LTD, WOOLWORTHS LIQUOR, FIRST CHOICE LIQUOR SUPERSTORE, LIQUORLAND (AUSTRALIA) PTY LTD, VINTAGE CELLARS (AUSTRALIA) PTY LTD, ALDI STORES SUPERMARKETS PTY LTD, IGA